Is the facility clean, comfortable and well-organized?

Are appointments required?

How many veterinarians are in the practice?

Are there technicians or other professional staff members?

Are dog and cat cages in separate areas?

Is the staff caring, calm, competent and courteous, and do they communicate effectively?

Do the veterinarians have special interests such as geriatrics or behavior?

Are X-rays, ultrasound, bloodwork, EKG, endoscopy and other diagnostics done in-house or referred to a specialist?

Which emergency services are available?

Is location and parking convenient?

Do fees fit your budget, and are discounts for senior citizens or multi-pet households available?